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Following an employee satisfaction survey carried out by independent research agency WorkBuzz, TaxAssist Accountants has been named as a ‘5 Star Employer’.

To celebrate TaxAssist’s achievement, staff were invited to a special presentation event over lunch, which saw Karl Sandall, Group Chief Executive Director, receive the award certificate from Steven Frost, CEO of WorkBuzz.

“We are delighted with the results of this survey. We are above benchmark compared to businesses of a similar size and industry, so this is quite an achievement,” said Karl.

“We recognise just how important it is to have a happy, engaged and experienced Support Centre staff in Norwich at the heart of our organisation. This in turn benefits new and existing franchisees who can feel reassured they are being well looked after by a stable support team.

 “As part of the survey, WorkBuzz created a ‘word cloud’ derived from asking what three words staff would use to describe the TaxAssist Accountants culture. Again, we are delighted with the response to this question and, in particular, seeing words such as friendly, caring, progressive, family and supportive.” 

The biggest challenge facing many organisations is recruiting and retaining the best talent. With the UK’s ever-changing job market, the expectations of employees are rising – they have faster career progression expectations and demand instant change based on their feedback. The WorkBuzz 5 Star Employer Award was launched to overcome these challenges and recognise employers of choice.

What makes gaining WorkBuzz 5 Star Employer status unique, is it is based on feedback from thousands of employees, who complete regular, confidential Engagement Surveys. 

Steven Frost said: “For several years, we’ve been helping leading organisations gather feedback from their employees, improve employee engagement and reduce staff turnover. Through the WorkBuzz 5 Star Employer awards, we will now be able to recognise employers who are truly leading employee engagement to improve the working lived of their people.”